Privacy policy

Before you continue using our website we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

LOURÁIN (“us”, “we” or “our”) is committed to protecting the privacy and security of any information, including information that can be linked or directed to a specific individual for example name, address, phone number, email address, credit card information and bank account details (“Personal Data”) of our users or customers (collectively “Users”). This Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 and the laws of Malaysia.

Please read this Privacy Policy pertaining to the personal information we may collect from you. By providing your Personal Data to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage, and processing of your personal information as described in this Privacy Policy.

YOUR PRIVACY

This site is to explain the privacy policy which includes the use and the protection of information submitted by the Users. This website does not automatically gather personal information that can identify you when you browse the site. If you make any transaction or send e-mails that contain personal information, this information may be shared with other public agencies to help us to provide better and effective service.

YOUR CONSENT

By giving us your personal information, you are giving us consent to collect, use and disclose your personal information under the terms of this policy and any relevant privacy and data protection laws in Malaysia. If you do not wish to give us this consent, then please do not use any of the electronic forms in our website.

INFORMATION COLLECTED

In order for us to provide you with our products and/or services, we need to collect relevant Personal Data from you. We only collect the information that is needed for the registration procedure at our website or when filling up the registration form on the website. The information that we gathered are voluntarily submitted by the Users to us.

PURPOSE OF PERSONAL DATA COLLECTED

Personal Data that you provide to us voluntarily on our website and the other related channels may be processed and/or disclosed to our Vendors (as hereinafter defined) for the following purposes (collectively, “Purposes”):

to manage, verify and complete transactions with you;
to direct market our products and/or services to you;
to understand and analyze our sales, and your needs and preferences;
to develop, enhance, market, and provide products and services to meet your needs;
to enable you to participate in promotions and contests;
to process exchanges or product returns;
to improve our services;
to respond to your requests or complaints;
to send you updates on products, news and event updates, rewards and promotions, special privileges and initiatives offered by Coffex Malaysia and/or its partners and/or advertisers;
to process your payment transactions;
for our credit control service and/or collection of debts due and owing to us; and
to comply with any regulatory, statutory or legal obligation imposed on us by any relevant authority.

USE AND DISCLOSURE

We will keep confidential all Personal Data collected through our website. We may however disclose such Personal Data within Galaxy Dream and/or to our Vendors (often referred to as the data processor and third-party service providers).

We take every measure to provide a comparable level of protection for Personal Data should the information be processed by a Vendor.

DIRECT MARKETING

Should you have given us your Personal Data, you may receive from us or from our Vendors from time to time email and direct mailings containing promotional materials. If you do not wish to receive them, please inform us at galaxydream.biz@gmail.com

LINKS TO THIRD PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. To determine how they deal with your Personal Data, you should ensure that you read their respective privacy policies.

RIGHTS TO ACCESS AND CORRECT YOUR PERSONAL DATA

You have the right of access to your Personal Data held by us and to request correction of the Personal Data should the information is inaccurate, incomplete, misleading or not up-to-date. You may make a request to us by emailing hello.lourain@gmail.com

SECURITY

Our company website has appropriate security measures in place in order to prevent the loss, misuse, and alteration of the information under our control. However, no data transmission over the internet can be guaranteed as completely safe and secure.

CHANGES TO OUR PRIVACY POLICY

We reserve the rights to amend or update this Privacy Policy from time to time without prior notice to the Users. Any changes to the Privacy Policy will be uploaded onto our website, therefore we encourage you to check/visit the Privacy Policy page on our website from time to time for any changes on a regular basis.

(Last updated 12 March 2021)

t&c

Terms & conditions

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, all materials including images, illustrations, designs, graphics, photographs, video clips and written or other materials that appear as part of this Website (collectively, the “Content”) are owned or controlled by us or licensed to us.

Provided that you are eligible to use the Website, you are granted a limited license to access and use the Website and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Website and the Content.

USER REGISTRATION

You may be required to register with the Website. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

REVIEWS, COMMENTS, AND FEEDBACKS

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”

Furthermore, the user shall agree there will not be the content of unlawful, abusive, or obscene material(s) submitted to the site. The user will be the only one responsible for any comment’s content made.

LIMITATIONS OF LIABILITY

In no event shall we or our directors, employees, or agents be individually liable to you for any damages for breach of fiduciary duty by third-parties, unless our act or failure to act involves intentional misconduct, fraud, or a knowing violation of the law.

Notwithstanding anything written herein to the contrary, you and we acknowledge and agree that we will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods, or services, irrespective of whether or not the Buyer has been advised or otherwise might have anticipated the possibility of such loss or damage.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of or in any way related to your breach of any of the provisions of these Terms.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

INACCURACY INFORMATION

There may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to the Website, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Website at any time, without prior notice.

THIRD-PARTY WEBSITES AND CONTENT

The Website may contain links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”).

Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Website or any Third-Party Content posted on, available through, or installed from the Website, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Website at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Website. We also reserve the right to modify or discontinue all or part of the Website without notice at any time

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Website.

We cannot guarantee the Website will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Website, resulting in interruptions, delays, or errors

We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Website at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Website during any downtime or discontinuance of the Website.

Nothing in these Terms of Use will be construed to obligate us to maintain and support the Website or to supply any corrections, updates, or releases in connection therewith.

GOVERNING LAW

These Terms will be governed by and construed in accordance with the laws of Malaysia, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Malaysia for the resolution of any disputes.

CONTACT US

Questions regarding our Terms and Conditions, or other policy related matters can be directed to our support staff by email at: hello.lourain@gmail.com

return & refund policy

Return & refund policy

All orders are checked before shipping out to our customers to ensure that all items are in order and in good condition.

All items sold are not returnable, refundable nor exchangeable. We have adopted services from reliable courier services to ensure that your order reaches you without any defect. In the event that wrong goods are received, damaged, or defected, kindly please contact us at hello.lourain@gmail.com within 2 days of the receipt of your product. We will reply to your email shortly and try to rectify your problem soonest possible.

Delivery Info

Delivery information

All orders will be delivered through Courier Services to the shipping address indicated by you. Orders are shipped on business days ONLY (Monday – Friday, excluding Malaysia National Holidays).

Orders received will be processed and delivered to your doorstep within 3 – 5 working days after order verification and credit approval. Please provide the CORRECT shipping address where someone will be home to receive the parcel and a VALID phone number, otherwise, you will be informed to collect your parcel from the nearest courier office or other arrangement must be made.

Orders are shipped within Malaysia only (including Sabah and Sarawak). We do not ship to P.O. Box address.

Sizing Chart

Sizing chart